Travel
Travelmatic
61% less manual work · 5.0x ROI
- Industry
- Travel
- Engagement
- 12 months
The challenge
Booking inquiries arrived across web, email and phone with no single pipeline. Agents re-keyed itineraries by hand and qualified travellers manually, which capped how many bookings the desk could handle.
What we did
Appnox built an AI booking assistant on top of a rebuilt product surface, with agent workflows that capture inquiries, qualify travellers, assemble itinerary options and hand off to human agents with full context.
The outcome
Manual work across the booking desk fell 61% and the programme returned 5.0x ROI over a 12 month engagement, with the same team handling materially more volume.
Stack
“They operate like our in-house engineering team, fast and invested.”
Solutions applied
Efficiency figures are drawn from Appnox engagement records. Individual outcomes vary by scope and starting point.
Want this outcome in your business?
Thirty minutes, scope, architecture and a costed next step.